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At IBM we had project teams which were labeled dysfunctional because they could not meet projected deadlines or the members could not work together. It is hard to believe, but three days of our INFLUENCING WITH INTEGRITY® seminar changed dysfunctional to high performance.
—Kay Best, Senior Educator, IBM


KEY SKILLS OF INFLUENCING WITH INTEGRITY® FOR HIGH-PERFORMANCE TEAMS


• Establishing RAPPORT, the beginning of TRUST 

• Setting OUTCOMES
 
• GUIDELINES for team 
 
• ROLES defined
 
• PERFORMANCE recognition 
 
• Eliminating FEAR
 
• Increased personal RESPONSIBILITY 
 
• PROCESS information 
 
• CREATIVITY
 
• LISTENING

• Ability to IMPART essential information to others

• To break set or INTERRUPT established patterns occasionally in order to be more creative and resourceful in finding new solutions to problems 

• To ELICIT top-quality information from others 

• Continuous IMPROVEMENT 

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